A good user process can be crucial to the functional and organisational success of your project.
User process ensures insight and ownership
Our user process experts have extensive experience in planning and implementing programmes that ensure you gather knowledge about the needs, requirements and wishes of future users. Users are often experts in their own experience, with knowledge that is crucial to bear in mind when designing the construction programme for your project.
At the same time, user involvement is essential to get users to take ownership and thus help make your building a success when it is finished.
Our user process experts tailor the process to your project
Each project and each user group is different, and therefore there is no fixed roadmap for the good user experience. Our experts tailor a programme to the specific project and the time and financial constraints, with the aim of gathering as much knowledge as possible about user patterns, wishes and reservations. All our user process experts have a background as either architects, designers or engineers and can therefore translate the users' wishes into concrete building solutions.
Thanks to our in-house research department we also have the opportunity to do more far-reaching user studies and are continuously developing our methods in user processes and architectural practice.
Dialogue-based user processes: conversations, consultations and workshops
A good user process requires preparation, so that we identify all relevant user groups and know what we need to pay particular attention to. In this way, we avoid wasting time on unnecessary detours in the process. Sometimes discussions with individual stakeholder groups can be useful, and in most cases we will use workshops to create dialogue and get concrete input from participants. The format of the user process depends very much on the user group.
If the user process results in a build programme, we have good experience of presenting and discussing the draft with relevant user groups before producing the final version. This provides both valuable feedback and ownership among future users, which helps to make the final project a success.